Privacy Policy

​Your Phone Number

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Your phone number is never used to advertise to you, nor will we ever sell or share your phone number to any business who wants to market to you.

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Your Phone number is collected to be used for two very important reasons:

• You have signed up for a service which has helpful automatic SMS reminders (for example: One-on-One accordion lessons, Online Group Classes). 

• The instructor of the service you have signed up has an urgent service-related reason they need to text or call you to resolve.

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Information You Provide to Us

 

It's probably no surprise that we collect information that you provide to us directly. Here are some examples:

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• Basic account information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a RisingReed.com account to provide an email address and password, along with a username or name — and that's it. You may provide us with more information — like your address and other information you want to share — but we don't require that information to create a RisingReed.com account.

• Public profile information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a RisingReed.com account, your username is part of that public profile, along with any other information you put into your public profile, like a photo or an "About Me" description. Your public profile information is just that — public — so please keep that in mind when deciding what information you would like to include.

• Payment and contact information: There are various ways in which you may provide us payment information and associated contact information. For example, if you buy something from us, we'll collect information to process those payments and contact you. If you buy something from us — a subscription to a RisingReed.com plan, a service or booking, a group class, a subscription to an online plan —  you'll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you've made. You may also provide with financial details to complete those purchases. The payments on RisingReed.com are handled by Wix Payments you can find their privacy policy here

• Content information: You might provide us with information about you in draft and published content (a website community area post or comment that includes biographic information about you, or any media or files you upload).

• Communications with us (hi there!): You may also provide us with information when you respond to surveys, communicate with us about a support question, post a question in our public forums, or sign up for a newsletter like the one we send through our online newsletter hosting service: Mailchimp, Wix, Medium.com. When you communicate with us via form, email, phone, RisingReed.com comment, or otherwise, we store a copy of our communications.

 

Information We Collect Automatically

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We also collect some information automatically:

 

• Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services — for example, when you create or make changes to your profile or posts and uploads on RisingReed.com.

• Transactional information: When you make a purchase through our Services, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

• Usage information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on a site using our RisingReed.com or Jetpack services — in other words, who did what and when (e.g., [RisingReed.com username] deleted "[title of post]" at [time/date]). Our Wix integration also tracks information like your email address, settings, clicks, interactions and other website activity. We also collect information about what happens when you use our Services (e.g., page views, support document searches at RisingReed.com, services of your products and purchases, interactions with our website and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.

• Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (like when you post a photograph with location information) if you allow us to do so through your mobile device operating system's permissions.

• Stored information: We may access information stored on your mobile device via our mobile apps. We access this stored information through your device operating system's permissions. For example, if you give us permission to access the photographs on your mobile device's camera roll, our Services may access the photos stored on your device when you upload a really amazing photograph of the sunrise to your website.

• Information from cookies & other technologies: A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. RisingReed uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy

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Information We Collect from Other Sources

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We may also get information about you from other sources. For example:

 

• Third Party Login: If you create or log in to your RisingReed.com account through another service (like Google) we'll receive associated login information (e.g. a connection token, your username, your email address)

• Social Sharing Services: If you connect your website or account to a social media service (like Twitter), we'll receive information from that service (e.g., your username, basic profile information, friends list) via the authorization procedures for that service.

• The information we receive depends on which services you use or authorize and what options are available.

• Third-party services may also give us information, like mailing addresses for individuals who are not yet our users (but we hope will be!). We use this information for marketing purposes like postcards and other mailers advertising our Services.

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How and Why We Use Information

 

Purposes for Using Information

 

We use information about you for the purposes listed below:

• To provide our Services. For example, to set up and maintain your account, host your website, backup and restore your website, provide customer service, process payments and orders, and verify user information.

• To ensure quality, maintain safety, and improve our Services. For example, by providing automatic upgrades and new versions of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy and that will help them create and manage websites more efficiently or make our Services easier to use.

• To place and manage ads in our advertising program. For example, to place ads on our users' sites and some of our own sites as part of our advertising program, and understand ad performance.

• To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (like those who have a particular plan with us or have been users for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a paid plan after receiving a marketing message), and understanding and forecasting user retention.

• To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of RisingReed and others, which may result in us, for example, declining a transaction or terminating Services.

• To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.

• To customize the user experience. For example, to personalize your experience by serving you relevant notifications and advertisements for our Services, recommending content through our post suggestions, and providing new courses and group classes, events learning and playing pleasure.

• To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on RisingReed; texting you to remind you of an upcoming service you have signed up for. If you don't want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we'll still send you important updates relating to your account.)

 

Legal Bases for Collecting and Using Information

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A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or

(5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy

 

Sharing Information

 

How We Share Information

 

We share information about you in limited circumstances, and with appropriate safeguards on your privacy:

• Subsidiaries and independent contractors: We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries and independent contractors to follow this Privacy Policy for any personal information that we share with them.-

• Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you or your site. This includes vendors that help us provide our Services to you (like Stripe, or Wix Payments -- payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, cloud storage services, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries); those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our websites (like the extensions on Woo.com), who may need information about you in order to, for example, provide technical or other support services to you.

• Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request. For more information on how we respond to requests for information about RisingReed.com users, please see our [Legal Guidelines](https://en.support.RisingReed.com/report-blogs/legal-guidelines/). 

• To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of RisingReed, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay

• Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that RisingReed goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

• With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so, like when you connected your site to a social media service through our Publicize feature.

• Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.

• Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.

 

Information Shared Publicly

 

Information that you choose to make public is — you guessed it — disclosed publicly.

That means information like your public profile, posts, other content that you make public on your website, and your "Likes" and comments on other websites are all available to others — and we hope they get a lot of views!

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For example, the photo that you upload to your public profile, or a default image if you haven't uploaded one, is your avatar. Your avatar, along with other public profile information, displays alongside the comments and "Likes" that you make on other users' websites while logged in to your RisingReed.com account. Your avatar and public profile information may also display with your comments, "Likes."

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Please keep all of this in mind when deciding what you would like to share publicly.

 

How Long We Keep Information

 

We generally discard information about you when it's no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we're not legally required to keep it.

Security

 

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We use the Wix platform which monitor our Services for potential vulnerabilities and attacks.

 

Choices

 

You have several choices available when it comes to information about you:

• If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Limit the information that you provide.

• Limit access to information on your mobile device: Your mobile device operating system should provide you with the option to discontinue our ability to collect stored information or location information via our mobile apps.

• Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.

• Set your browser to reject cookies: At this time, RisingReed does not respond to "do not track" signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using RisingReed's websites, with the drawback that certain features of RisingReed's websites may not function properly without the aid of cookies.

• Close your account: While we'd be very sad to see you go, you can close your account if you no longer want to use our Services. If you would like to close your account simple use the Contact page to send me a message asking me to close your account. I will need to verify your identity. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above — for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

 

Your Rights

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If you are located in certain parts of the world, including some US states and countries that fall under the scope of the European General Data Protection Regulation (aka the "GDPR"), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

 

European General Data Protection Regulation (GDPR)

 

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;

• Request correction or deletion of your personal data;

• Object to our use and processing of your personal data;

• Request that we limit our use and processing of your personal data; and

• Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

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US Privacy Laws

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Laws in some US states, including California, Colorado, Connecticut, Utah, and Virginia, require us to provide residents with additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. You'll find that information in this section (if you are a California resident, please note that this is the Notice at Collection we are required to provide you under California law).

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In the last 12 months, we collected the following categories of personal information, depending on the Services used:

• Identifiers (like your name, contact information, and device and online identifiers);

• Commercial information (your billing information and purchase history, for example);

• Characteristics protected by law (for example, you might provide your gender as part of a research survey for us or you may choose to voluntarily disclose your race or veteran status as part of your job application);

• Internet or other electronic network activity information (such as your usage of our Services, like the actions you take as on a RisingReed.com site);

• Geolocation data (such as your location based on your IP address);

• Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one);

• Inferences we make (such as likelihood of retention or attrition).

• In some US states you have additional rights subject to any exemptions provided by your state's respective law, including the right to:

• Request a copy of the specific pieces of information we collect about you and, if you're in California, to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, and the categories of third parties we share it with;

• Request deletion of personal information we collect or maintain;

• Request correction of personal information we collect or maintain;

• Opt out of the sale or sharing of personal information;

• Receive a copy of your information in a readily portable format; and

• Not receive discriminatory treatment for exercising your rights.

 

Right to Opt Out

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We never directly sell your personal information in the conventional sense (i.e., for money).

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We may share your information as necessary with our third-party service providers to provide our services to you. To the extent that we share your information with certain advertising, marketing, or analytics vendors, this can be considered a "sale" or "share" in certain U.S. States, which you may have the right to opt out of.

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You can learn more about this sharing and how to opt out by contacting me through the Contact page on this website and inquiring/requesting.

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Some of our opt-outs are managed through cookies, so if you delete cookies, your browser is set to delete cookies automatically after a certain length of time, or if you visit sites in a different browser, you'll need to make this selection again.

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We also respect the GPC browser signal and will treat it as a valid means of communicating your desire to opt out.

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We do not collect or process your sensitive (and potentially sensitive) personal information except where it is strictly necessary to provide you with our service, where the processing is not for the purpose of inferring characteristics about you, or for other purposes that do not require an option to limit under California law. We don't knowingly sell or share personal information of those under 16.

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Your Information & Personalized Advertising

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The personal information we share includes online identifiers; internet or other network or device activity (such as cookie information, other device identifiers, and IP address); and geolocation data (approximate location information from your IP address). These disclosures may be considered a "sale" or "share" of information under some US state privacy laws. We do not sell (or share) information through our ads program that identifies you personally, like your name or contact information. You can opt out by modifying the cookie settings, see the Cookie Policy page, and by notifying the email notification settings in your user dashboard on RisingReed.com

 

Contacting Us About These Rights

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You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to or you'd like to contact us about one of the other rights, use the Contact page.

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When you contact us about one of your rights under this section, we'll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

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Appeals Process for Rights Requests Denials

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In some circumstances we may deny your request to exercise one of these rights. For example, if we cannot verify that you are the account owner we may deny your request to access the personal information associated with your account. As another example, if we are legally required to maintain a copy of your personal information we may deny your request to delete your personal information.

In the event that we deny your request, we will communicate this fact to you in writing. You may appeal our decision by responding in writing to our denial email and stating that you would like to appeal. All appeals will be reviewed by an internal expert who was not involved in your original request. In the event that your appeal is also denied this information will be communicated to you in writing.  Please note that the appeal process does not apply to job applicants.

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If your appeal is denied, in some US states (Colorado, Connecticut, and Virginia) you may refer the denied appeal to the state attorney general if you believe the denial is in conflict with your legal rights. The process for how to do this will be communicated to you in writing at the same time we send you our decision about your appeal.

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Controllers and Responsible Companies

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RisingReed's Services are worldwide.

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Depending on the Services you use, more than one company may be the controller of your personal data. Generally, the "controller" is the RisingReed company that entered into the contract with you under the Terms of Service for the product or service you use. In addition, RisingReed Inc., our US-based company, is the controller for some of the processing activities across all of our Services worldwide.

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The current controllers for processing your personal information is listed below.

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Dallas Vietty Music DBA RisingReed

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RisingReed
PO Box 5230
Bethlehem, PA 18015
 

How to Reach Us

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If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us through our web form or via both available on the Contact page. These are the fastest ways to get a response to your inquiry, but you can also contact us by telephone at 215-801-5368.

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- Other Things You Should Know (Keep Reading!) -

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Transferring Information

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Because RisingReed's Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third-party data processors. This is required for the purposes listed in the How and Why We Use Information section above.

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When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include entering into European Commission approved standard contractual arrangements with entities based in countries outside the EEA.

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You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

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Ads and Analytics Services Provided by Others

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Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver ads that may be more targeted to your interests. Please note this Privacy Policy only covers the collection of information by RisingReed and does not cover the collection of information by any third-party advertisers or analytics providers.

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Privacy Policy Changes

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Although most changes are likely to be minor, RisingReed may change its Privacy Policy from time to time. RisingReed encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (like adding a statement to our homepage or the RisingReed.com/blog  or sending you a notification through email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

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Translation

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Our Privacy Policy was originally written in English (US). We may translate it into other languages. 

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In the event of a conflict between a translated version of our Privacy Policy and the English version, the English version will control.

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That's it! Thanks for reading.